Shipping & Returns

Welcome to FAE Jewels. We value your trust and aim to provide a seamless shopping experience. Please review our shipping and returns policy below.

 

1. Shipping Policy

Processing Time:

  • Orders are typically processed within 2-3 business days.
  • Personalized items may require an additional 5-7 business days for customization.

Shipping Options:

    • Standard Shipping: Delivery within 5-10 business days.
    • Express Shipping: Delivery within 2-5 business days.
  • International Shipping: Delivery time varies by destination, typically 7-14 business days.
    •

    Shipping Costs:

    • Free standard shipping on orders over $.
    • Shipping costs are calculated at checkout based on your location and selected shipping method.

    Order Tracking:
    Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor your shipment.

     

     2. Returns & Exchanges Policy

    We want you to love your jewelry. If you’re not completely satisfied, we’re here to help.

    Eligibility for Returns:

    • Items must be returned within 30 days of delivery.
    • Items must be unworn, in their original packaging, and include all tags.
    • Personalized or custom-made items are non-refundable unless defective or damaged.

    How to Request a Return/Exchange:

    1. Contact our customer service team at [insert email address] with your order number and reason for return.
    2. We’ll provide you with a return authorization and instructions.
    3. Ship the item back to us using a trackable method. Return shipping costs are the responsibility of the customer unless the item is defective or damaged.

    Refunds:

    • Refunds will be processed within 5-7 business days after receiving your returned item.
    • Refunds are issued to the original payment method.

     

    3. Damaged or Defective Items

    If your item arrives damaged or defective:

    • Contact us at faejewel.store@gmail.com within 7 days of receiving the item.
    • Include photos of the damage and your order details.
    • We’ll arrange for a replacement or full refund.

     

    Need Help?
    For any questions or concerns, please contact our customer service team at faejewel.store@gmail.com. We’re happy to assist you!

    Thank you for choosing us.